SUSTAINABILITY: BUYERS SPEAK BY BCD TRAVEL RESEARCH & INNOVATION 2 w 030 w 6 w 0双 .2 03 碳 06 文 0. 库 vi p SURVIEW ABOUT THE SURVEY Goal: With this survey we explore travel buyers’ views around the place environmental sustainability has in a travel program and look at the role of travel management in promoting sustainable travel. Respondent profile: 2 w 030 w 6 w 0双 .2 03 碳 06 文 0. 库 vi p Methodology: The results are based on an online survey of 101 travel buyers conducted from April 6-26, 2021. Introduction to sustainable business travel 76% of travel managers have global responsibilities. Company sustainability 58% are based in North America and 31% are in EMEA. Sustainable travel program Top three industries: Pharmaceutical (16%), Professional services and Consulting (14%) and Financial services (14%). 61% work for large companies with more than 10,000 employees. In 2019, 44% had annual travel spend of US$50 million and above. HOME 2 w 030 w 6 w 0双 .2 03 碳 06 文 0. 库 vi p Introduction to sustainable business travel Travel program priorities Increased interest in sustainable travel Sustainability efforts of travel suppliers Sustainability efforts of other stakeholders HOME Travel program priorities Duty of care and traveler satisfaction and wellbeing are the top two travel program priorities steadily leading the travel managers’ ratings in 2020-2021. Most other priorities experienced dips and start gradually recovering. Only sustainability has returned to pre-pandemic levels. 4,5 4,7 4,7 4,7 4,4 4,3 4,4 4,5 4,5 3,9 Duty of care Traveler satisfaction and wellbeing 4,1 4,2 Policy compliance 4,5 2 w 030 w 6 w 0双 .2 03 碳 06 文 0. 库 vi p Travel program priorities benchmark, 2020-2021 3,8 3,8 4,1 Savings and cost control January 2020 April 2020 4,3 4 3,9 3,7 3,6 3,8 3,8 3,6 3,4 3,8 3,7 3,3 3,7 2,9 Data analytics and business intelligence September 2020 4,3 4 April 2021 Supplier management Payment and expense management Environmental sustainability HOME 11% 13% 12% 17% 7% 14% 18% 23% 27% In the past year, travel buyers have witnessed an increased interest in sustainable travel from various stakeholders, from travel suppliers to leadership. The views over travelers’ attitudes to sustainability are divided. 2 w 030 w 6 w 0双 .2 03 碳 06 文 0. 库 vi p 23% Increased interest in sustainable travel 75% 71% 10% 46% 69% 59% 59% 44% Your industry Travel suppliers Your senior leadership Yes No TMCs Internal Your company travelers stakeholders Don't know HOME Sustainability efforts of travel suppliers Airlines 14% Industry associations 13% Car rental companies Airports 29% 34% 8% 27% 31% Very high 28% 21% 8% Average 7% 8% 31% High 26% 4% 34% 26% 19% 6% 19% 46% 30% 7% 5% 4% 24% 33% 5% 8% 31% 32% Rail providers On-demand car providers 19% 44% 17% TMCs Meeting venues 45% 27% Hotels 2 w 030 w 6 w 0双 .2 03 碳 06 文 0. 库 vi p Travel buyers consider airlines and hotels as the travel suppliers making the most effort towards sustainability. Travel Management Companies (TMCs) are high on the list, though 1 in 5 respondents don’t have visibility into their sustainability initiatives. 4% 14% Low Very low Don't know 20% 31% 32% 6% HOME Sustainability efforts of other stakeholders Your company Other internal company stakeholders Very high 33% 43% Your internal travel management department Your industry overall 2 w 030 w 6 w 0双 .2 03 碳 06 文 0. 库 vi p Three quarters of travel buyers rate their company’s sustainability efforts as “very high” or “high”. When compared to other internal stakeholders, travel departments tend to score slightly higher. 25% 31% 31% 37% 19% Average Low Very low 21% Don't know 6% 9% 31% 41% 15% High 16% 4% 10% 7% 12% HOME 2 w 030 w 6 w 0双 .2 03 碳 06 文 0. 库 vi p Company sustainability Sustainability priorities for 2021 Sustainability within the company Sustainability report Sustainable Development Goals HOME Sustainability priorities for 2021 Travel buyers recognize their sustainability priorities must be aligned with general company sustainability goals. Supporting general company sustainability goals 36% 43% Tracking and reporting travel sustainability 37% 39% Reducing environmental impact of travel 45% Employee education about sustainable travel 27% 47% Offsetting carbon emissions on a 1 to 5-point scale Average Extremely important Very important 2 w 0